Relief Assistant
UX Case Study: mobile app for managing life at flood relief camp
Role: UX Design & Research
Project Duration: October 2021 to April 2022
After the 2018 and 2019 floods in Kerala, India, temporary relief camps were set up to house refugees, but few considered the psychological trauma they faced. To help victims recover, we conducted research to develop criteria for assessing well-being in relief camps. Our study included user interviews of 250+ victims and was presented at an international conference and published in a Scopus-indexed journal. This project aims to extend our research and promote the well-being of relief camp residents during their stay.
How might we improve the well-being and psychological resilience of victims residing in flood relief camps, by developing a user-centered solution that addresses the challenges and shortcomings identified in the existing relief camp framework?
Problem Statement
User Journey Mapping
Four distinct user personas were identified from the in-depth interviews
/ Mary
Mary was separated from their loved ones during the flood and wishes to rejoin them.
/ Fathima
Fathima is a young mother of 2 who is concerned about the well-being of their kids.
/ Rajan
Rajan was affected by the flood and is trying to get to a relief camp.
/ Venu
Venu is facing health issues and has trouble navigating the camp.
Research Findings
Digital Wireframes
Low-fidelity prototyping
Mockups & High-fidelity Prototyping
Clickable Prototype